Run ticket workflows directly in Discord. Use a custom dashboard for settings, management, and stats.
Designed for moderation-heavy servers and online communities where support volume grows fast in Discord. KoiTicket keeps requests structured in channels first, with dashboard tools as a secondary layer.
Route and configure support behavior with clear validation and safer defaults.
See first-response and resolution trends, so you know what to fix first.
CSRF-backed dashboard saves and guarded Pro flows; config backup and restore are available via the API.
Built around real Discord workflows like evidence review, punishments, escalations, and appeal decisions.
Track response speed, resolution rates, and staff workload to improve community support over time.
Give your members a clean, trustworthy support process that feels polished from start to finish.
Ticket workflows should feel predictable. KoiTicket standardizes the in-Discord process so your team can handle more tickets with less back-and-forth.
Members choose the right category and fill out guided prompts so staff get context immediately.
Appeals go to appeals staff, reports go to moderators, and urgent cases reach the right people fast.
Statuses, ownership, notes, and audit-friendly history stay synced between Discord threads and the dashboard.
Resolve, archive, and review without losing the context your team needs for future decisions.
Collect appeal reasons, evidence, and staff notes in one private thread.
Handle cheating, griefing, abuse, and exploit reports with structured intake.
Answer member questions, permissions issues, or access requests without public clutter.
Move sensitive or high-priority cases into restricted spaces for senior staff review.
Add the bot and launch your ticket flow in Discord. It's that simple. And the price?
“We started on the free plan, then upgraded once tickets spiked. The transition was seamless, and our moderators finally had the structure to keep up.”
Pro plan gives you:
No. The bot works for moderation, user support, account help, community management, or any Discord workflow that benefits from tickets.
Yes. Create dedicated ticket categories with different prompts, routing rules, and visibility settings.
That is the core use case. The bot is built for teams that need cleaner, high-volume moderation workflows with less manual coordination.
No problem. Let's chat and get your needs met.
Stop juggling DMs, getting lost with messy channels, and end staff confusion. Give your moderators a Discord-native ticket bot, plus a dashboard when they need more control.
